Our exchange and return policy aims to ensure customer satisfaction with our services and products. Purchases may be exchanged or refunded if the products or our services are defective or if you are not completely satisfied with the services.
Recovery:
A full refund of the amount paid is permitted when it is determined that there is a defect in the product or service.
Refunds are made when the product or service is received and the defect is confirmed by our technical support team.
substitution:
Replacement is permitted in the event of defects in the products or services.
The exchange is made for a new product (or service) of exactly the same quality and value as purchased.
Defective product must be returned for replacement.
Please note that this policy is subject to the following terms and conditions:
Defective products will be returned if the actual defect exists, not due to incorrect use.
Products that have been opened or used incorrectly cannot be returned.
Additional costs related to shipping and handling are not refundable.
Please contact our technical support team to arrange a replacement or refund. Each case will be evaluated individually in accordance with the terms and conditions of our exchange and return policy.
